Ma'am | Sir | Miss | Mr. | Lady | Gentleman
Avoid assumed use of gendered titles. Use titles only after you have confirmed how someone wishes to be addressed.
When writing an email, it is not required to use a gender-specific title. Consider using just the person's first and last name. Along with gender-neutral pronouns, you may also use Mx. as a gender-neutral title.
Sample conversations that remove gendered titles
- Hi there, how are you today?
- How can I help you today? What would you like support with?
- I would just like to confirm what name you go by [...]. Great, thanks so much for giving me that information. I will make a note with your account to ensure that other folks know that this is your name.
- Is there anything else you would like to tell me today to help us better meet your needs?
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