Working directly with the Assistive Technologist Consultant, the incumbent will use their specialized knowledge and skills in assistive technology and adaptive strategies to provide support to students registered with accessibility services individually or in a group setting. The incumbent will support students in integrating technology into their learning environment through demonstration, referral, support, instruction and troubleshooting technical issues related to adaptive technologies. They will be expected to report back statistics and feedback on troubleshooting issues to better understand the needs of students registered with Accessibility Services. Duties also include promoting and acting as a resource to students, staff and faculty regarding current and future uses of technology in an educational setting and liaising with key stakeholders who support specific programs and applications at the college (IT, Library, EdTech, etc.).
Education (Knowledge & Experience)Grade 12 completion plus at least one (1) year post-secondary education in a related discipline.One (1) year of related experience providing customer service or technical support, preferably in an educational environment, including familiarity, comfortability and/or training supporting students from diverse backgrounds.One (1) year of hands-on experience working with assistive technologies.An equivalent combination of experience and education may be considered.Demonstrated knowledge and understanding of assistive technologies and their functional application for students in a college setting; a user of assistive technologies would be an asset to this position.Demonstrated awareness and expertise of a variety of assistive technology devices/services such as JAWS and Dragon Naturally Speaking, alongside strategies and tools that support students who need assistance coordinating their ATs with new programs or applications (Zoom, Office365, Brightspace, etc.).Strong background and hands-on/direct expertise using assistive technologies to ensure a positive user experience.Experience in using a learning management system (preferably Brightspace) and other educational technologies.Experience coordinating and scheduling meetings or appointments in an online environment.Experience hosting and holding meetings or training events using video conferencing technologies, Zoom preferred.
Skills & AbilitiesDemonstrated ability to effectively problem-solve technical issues with hardware and software.Excellent interpersonal and communication (oral and written) skills.Ability to use appropriate data gathering procedures, including strategies to capture the number and nature of student interactions and to identify gaps in service.Ability to tutor students on assistive equipment and software.Experience in using various MS-Office applications.Computer savvy and proficiency in working with office related equipment and using software applications in a Windows and Mac environment.Effective organizational skills and the demonstrated ability to multitask and prioritize, with strong time management skills.Ability to work proactively, independently and to establish priorities.Ability to exercise sound judgment, adapt quickly to changes in procedures, and to solve problems.Excellent problem-solving and analytical skills. Good attention to detail.Ability to effectively access technological support from user groups, software providers, and information technology teams.Ability to maintain student information and academic materials in a confidential manner.Ability to gather and compile data and other metrics.
Hours & Days of Work: 8:00am - 5:00pm. Monday to Friday, however, hours may vary according to the needs of the department. Please note this is a Casual position.
To obtain the full job description, please our recruitment team.
$24.67 - $28.06 per hour
CUPE Paygrade 19
Scheduled Weekly Hours:
Hours may vary according to the needs of the department.
Compressed Workweek (Fortnight):