Morneau Shepell is the only human resources consulting and technology company that takes an integrative approach to employee assistance . . .
At Morneau Shepell, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 6,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.
Client Service Representative (Bilingual or Unilingual)
HR Pension & Benefits Contact Centre
Toronto, ON(Remote or Don Mills/Eglinton or Bay Street Office)
Reporting into a Team Lead, the Bilingual Client Care Representative will work within the inbound HR contact centre and is responsible for responding to client inquires over telephone and e-chat. Through advanced training in employee compensation and HR practices, the successful candidate will become a specialist in assisting callers with group benefit and retirement plan inquires.
•Respond to inbound inquiries from plan members and third party representatives across Canada
•Provide first level support, including password resets
•Complete call summaries within the case management system, identifying areas for follow-up as required
•Liaise with client representatives, internal consultants and administrators, insurance and financial company representatives regarding escalated member inquiries
•Monitor and resolve client escalations in a timely manner
•Adhere to client service level agreement
•Other tasks or special projects as required
Succeeding as a Client Care Representative will require the following core qualifications and skills
•Excellent verbal and written skills in English and/or French
•Exceptional customer focus and strong professional acumen
•Post-secondary education or appropriate training and experience
•Experience in a specialized call centre environment is an asset
•Demonstrated ability to be an active listener
•Knowledge of group benefits (DB and DC pension or group insurance) is an asset
•Ability to work independently and within a team environment
•Excellent problem solving and analytical skills
•Strong time management skills, with the ability to manage multiple assignments
•A good understanding of programs, including MS Word, Excel, PowerPoint
•Proven ability to learn new software quickly
•Must be flexible to take on different shifts that include days and evenings
Job Grade: MS1
Fulfilling work that matters
Morneau Shepell is in the business of helping organizations help their people and in the process, we strive to elevate ours.
We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve.
We appreciate the interest of every applicant; however, we contact only those selected for an interview.
At Morneau Shepell, we are committed to putting our people first. Our priority is to optimize the health and productivity of our people. In light of COVID-19, our company continues to monitor the global situation and following local guidance in each of our communities to ensure the health and wellbeing of our employees. Safety is our highest priority, and while the goal is to ultimately return to the office, we are currently working remotely and are connecting with candidates through virtual interviews, recruitment events, and information sessions. We are excited to connect with you virtually, and look forward to receiving your application.
Find your fit with us.
Toronto, ON, Canada.