Job Description:


Status: Part-time 12 hours per week

Shift : Friday 6pm - 12am and Saturday 12am-6am

Classification: BCGEU Grid 9 Step 1: $20.11

Job Summary: The Crisis Line Worker is a part-time termed position until April 10, 2021. The Crisis Line Worker responds to crisis line calls and maintains various records, files and related filing systems. 


  • Interior Crisis Line Network Training Certificate
  • Certificate in a related human / social services filed
  • One (1) year recent related experience
  • Or an equivalent combination of education, training and experience
  • Excellent public relations / communications skills, both verbal and written
  • Ability to work cooperatively with a variety of staff and other members of the community
  • Responsibilities

  • Promotes the program by performing duties such as distributing brochures and posters to the community, when required.
  • Ensures that the necessary facilities, equipment and materials are available for sessions.
  • Maintains related records and reports in accordance with established program policies and procedures.
  • Answers phone and / or in person inquiries and assists with Crisis Line shift coverage when required.
  • Responds to routine queries with regard to the organization, Crisis Line services provided.
  • Performs general word processing and typing form rough draft or general instruction, including correspondence, reports, forms and documents.
  • Operates a variety of office equipment such as inputting caller and volunteer information into computerized systems.
  • Monitors, orders and receives Crisis Line program supplies; ensures that the Crisis Line office spaces, training room, kitchen and other areas are maintained in a clean and tidy manner.
  • Performs other related duties as required
  • Canadian Mental Health Association for the Kootenays

    Cranbrook, BC, Canada

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