Why CompuCom? (Overview)
CompuCom® has over 30 years' experience delivering industry-leading end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize, and small businesses.
We are seeking a talented Client Executive (CE) for our client in Ottawa. The CE is the primary relationship owner and is measured on customer results (revenue, growth, profitability) and overall satisfaction.
What We Need & What You'll Do (Responsibilities)
Grow, foster, and build a strategic relationship with the customer to become "a valued and trusted adviser"
Accountable for the business results including growth, margin and profitability while minimizing mistakes
Define account plan, engage in sales pursuits, and monitor delivery performance
Ensure client satisfaction and drive/resolve customer issues
Assess operational and strategic performance through customer-level governance
Operational –monthly & quarterly
Commercial - Contract governance including knowledge and adherence of the contract
Strategic – innovation road mapping and helping to solve customer problems
Responsible for partnering with the Sales Executive to ensure customer growth including sales, renewals, and minimizing churn
Coordinate with the Business Solutions Division (BSD) to pursue relevant opportunities
Minimize surprises and ensure that Sales and Delivery are informed of critical client escalation issues. Drives issues to resolution
Accurate forecasting for revenue and cost
Operational Efficiency-Consistently review, identify and implement changes that maintain our commitment to be both operationally and financially efficient.
Budget Controls-Managing a significant piece of the overall expenditures the function spends to promote CompuCom and the products it sells.
Creative Business Development-Develop unique ways to grow the business with your customer and provide solutions to financial, economic or environmental challenges.
Business Planning/Project Management-Develop and manage complex business plans, while executing against specific financial and SLA targets.
Industry Acumen-Engage your customer, as well as the broader industry, to identify and utilize solutions with the focus on generating and/or retaining business.
Strong Customer Relationships-Manage all aspects of the customer relationship, whether directly or indirectly, while promoting the CompuCom brand and its strategy.
In-Depth Product/Brand Knowledge-Develop an intimate knowledge of your customers brand(s), values, position, opportunities and corporate personality and align it with CompuCom’s value proposition.
Demonstrate the highest degree and respect and integrity in all aspects of the role.
Bring sincere enthusiasm to the leadership role, and drive that enthusiasm down through the team and across to other business units within CompuCom Systems
Deliver thoughtful and well development communication strategies; both internally and externally
Demonstrate a high degree of decisiveness, while maintaining a level of due diligence behind every key strategic decision.
Empower those around you, while providing the necessary tools, training and development opportunities, to build a high performing team
- BA/BS in Business Management
- Minimum of 8-10 years of relevant experience
- Experience working with client relationship management at multiple levels including VP/CIO
- Experience leading teams in a matrixed organization
- Able to navigate/resolve difficult situations
- Experience in overseeing multi-delivery
- Service experience required
- Excellent sales, account & delivery skills with relevant IT/Product categories
- Strong strategic and tactical account management skills
- Excellent communicator
- Strong initiative, leadership skills and work ethic
- Strong attention to detail
- Ability to work independently
- Must be able to travel
Equal Employment Opportunity
CompuCom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
Ottawa, ON, Canada