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Job Description:

We're one of those hidden gems that's been disrupting the market as a key player in the rapidly growing space of Enterprise DNS. We harness the power of DNS to provide secure, centralized network infrastructure to some of the world's biggest brands and enterprises (think Facebook, Apple and SAP). After years of experience, we moved into the security market, leveraging that goldmine of DNS data to help organizations protect their internal networks.

As an integral member of the People Team, this role helps to ensure that our customers and colleagues understand BlueCat’s product suite through administration of BlueCat’s learning systems. The individual in this role will coordinate the delivery of a comprehensive training and development program that supports BlueCat customers and colleagues. Responsibilities will include coordinating all logistics and performing administrative tasks needed to ensure that courses are run successfully. Additionally, the individual in this role will be responsible for administering the Learning Management System (online learning portal). This individual will have to create user profiles, enroll users in courses, and run reports. 

The successful candidate will be able to use standard office software (Word, Excel, Outlook, Slack). The individual will need to be willing to develop an in-depth understanding of our learning management system and Salesforce, so that they can report on sales, learner progress, and various departmental metrics. Ultimately we are looking for an effective communicator, a self-starter, and team player exceptional attention to detail who can help us deliver more training to more customers.

Key Responsibilities:
•Develop and implement processes that make the scheduling and delivery of training more efficient.
•Develop and prepare training materials such as manuals, marketing collateral, PowerPoint presentations, etc.
•Analyze data and develop reports that track student progress within courses as well as various other metrics related to Customer Success.
•Develop and prepare creative copy such as customer stories and awards submissions.
•Perform quality assurance inspections of training manuals, e-Learning courses, and videos.
•Upload content and users to learning management system.
•Participate in the design/development of eLearning courses and videos.
•Produce high-quality documentation that keep our sales team and customers informed of the various learning opportunities that exist with BlueCat.
•Analyzing business requirements to understand and develop reports which extract the desired information from a number of disparate data sets.
•Closely track document changes.

•Able to use strong judgment and decision making to recommend appropriate actions
•Ability to multi-task and juggle competing priorities in a high pressure environment
•Strong technical aptitude and familiarity with different software applications and content management applications (e.g. Salesforce, Microsoft Office)
 •Knowledge of learning management systems is a plus

All of BlueCat's employees live out our core values:
Curiosity - We care and inquire about the challenges and needs of our customers
Clarity - We keep communication crisp, clear, and responsive
Collaboration - We win with each other, never alone
Transparency - We ensure all relevant information is available – no questions are off limits
Ownership - We are responsible and accountable for getting things done
Working at BlueCat allows you to challenge yourself every day.  Our culture advocates innovation, continuous learning and work/life balance.  Feed your passion, be bold, get inspired and grow with us!
What you’ll get from us:
Fast growth for BlueCat means fast growth for you!  With the world’s biggest and hottest logos as our clients, we are a well-established business that still operates with the fun culture of a start-up. We get to work hard and still have all the fun without all the risk!  Experienced leaders make sure we keep going to the moon and beyond.
While we’re growing together, we’ll have your back with solid compensation/bonuses, education budgets, corporate discount for gym memberships for you and your family, daily discounted breakfasts and lunches catered from all over the city, record breaking sales quarters, team and company socials, and a company culture that values curiosity, clarity, collaboration, transparency and ownership. All this in a beautiful office in Toronto, with easy access to transit on the Yonge line.
Joining BlueCat means you’ll be joining a company that’s been certified as a Great Place to Work for the fifth year in a row! In addition to that, we’ve been included in the 2020 lists for the Best Workplaces for Inclusion and Best Workplaces for Women.
If you’re as excited about the future of our company as we are, we would love to hear from you!
Accommodations will be provided throughout the recruitment, hiring and employment process in accordance with the AODA and the Ontario Human Rights Code.


Toronto, ON, Canada

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