Job Description:

Do you have experience working with Disability Claims? Do you enjoy problem solving and helping people? This could be the perfect position for you!

Come join our Toronto team as a Disability Case Manager, handling Long Term Disability Cases!

What YOU will be doing:

  • Assess disability claims via telephone to determine eligibility for benefits while providing consideration to medical information and contractual provision

  • Conduct detailed telephone interviews to obtain the pertinent medical and non-medical information

  • Develop and execute a case management plan

  • Assess and identify the non-medical factors and functional limitations which are likely to influence the duration of disability, and facilitate the return to work in collaboration with a rehabilitation team

  • Determine the gradual return to work plan in collaboration with the attending physician, participant, and policyholder, as needed

  • Communicate with policy holders, participants, health professionals, other services providers as well as various level of government, in writing, by email, telephone, and fax

  • Manage difficult calls with dissatisfied and potentially irate callers as a result of a decision that impacts benefit eligibility

  • Maintain the participant’s file in the system

  • Commit to providing a high level of service

  • Actively and proactively manage disability claims and using all sources available including IME’s and other resources available

  • Responsible for all billing of EI (Early Intervention)

  • Attend meetings with clients and suppliers

  • Provide assistance with special projects


What YOU will bring:

  • Post Secondary education (health profession, human resources or related field)

  • 4 to 5 years of related experience

  • Strong analytical and problem solving skills, and ability to work in fast pace environment

  • Knowledge of occupational health and safety and medical terminology

  • Bilingual in both French and English (written and verbal) is an asset

Qualified candidates will be contacted. Thank you for your interest in iA Financial Group!

www.linkedin.com/in/taniamcewan

Industrial Alliance

Toronto, ON, Canada


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