Job Description:

Do you have experience working with Disability Claims? Do you enjoy problem solving and helping people? This could be the perfect position for you!

Come join our Toronto team as a Disability Case Manager, handling Long Term Disability Cases!

What YOU will be doing:

  • Assess disability claims via telephone to determine eligibility for benefits while providing consideration to medical information and contractual provision

  • Conduct detailed telephone interviews to obtain the pertinent medical and non-medical information

  • Develop and execute a case management plan

  • Assess and identify the non-medical factors and functional limitations which are likely to influence the duration of disability, and facilitate the return to work in collaboration with a rehabilitation team

  • Determine the gradual return to work plan in collaboration with the attending physician, participant, and policyholder, as needed

  • Communicate with policy holders, participants, health professionals, other services providers as well as various level of government, in writing, by email, telephone, and fax

  • Manage difficult calls with dissatisfied and potentially irate callers as a result of a decision that impacts benefit eligibility

  • Maintain the participant’s file in the system

  • Commit to providing a high level of service

  • Actively and proactively manage disability claims and using all sources available including IME’s and other resources available

  • Responsible for all billing of EI (Early Intervention)

  • Attend meetings with clients and suppliers

  • Provide assistance with special projects

What YOU will bring:

  • Post Secondary education (health profession, human resources or related field)

  • 4 to 5 years of related experience

  • Strong analytical and problem solving skills, and ability to work in fast pace environment

  • Knowledge of occupational health and safety and medical terminology

  • Bilingual in both French and English (written and verbal) is an asset

Qualified candidates will be contacted. Thank you for your interest in iA Financial Group!

Industrial Alliance

Toronto, ON, Canada

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