Ritchie Bros

Ritchie Bros

500+ Followers


Job Description:




Move, Build, Grow your career!

As the premier global asset management and disposition company, Ritchie Bros. helps thousands of people around the world buy and sell heavy equipment, trucks, and other assets every month. With our multiple onsite and online selling platforms and commitment to first-class customer service, Ritchie Bros. is trusted worldwide for making buying and selling easy, efficient, fair, and transparent. If you’re an innovator with an entrepreneurial spirit, we want you to join our growing team – employed in a wide variety of positions from sales to operations to corporate functions – as we transform the global used equipment market.


Join us on our journey and move forward with us, build your success, and grow your career.


We’re looking for a Office Operations Manager in Dubai
The Opportunity:
Our sale site in Dubai – Jebel Ali Free zone is looking for a dynamic person to join the auction business as our Manager of Office Operations. Reporting directly to the Regional Operations Manager, or in his/her absence to the Vice President Operations EMEA-LATAM, you will be responsible for the management of all the administrative staff and Customer Service Team. You will ensure all policies and procedures are always being followed and assure customer requests and issues are handled in a timely and professional manner.
In this role you’ll:
  • Coordinate with assigned CSS and Yard Management how to address and resolve all customer service inquiries and issues as they arise

  • Supervises payments and authorize tax exemptions where applicable
  • Managing, coaching and motivating a strong & very competent team by developing employees to their full potential.
  • Assist all CSS’s and administrative staff with overflow of pre-sale and post-sale activities.
  • Act as the key interface between related head office departments and with CSS and other sales and field stakeholders as required to deal with key issues.
  • Auction preparation; manage, insure and control the scheduling, administration and operations of the customer service function before, during and after the auction.
  • Oversee the entire accounts receivable function (process) for the sale site together with the CSS’s, administrative staff and head office.
  • Lead and exemplify Ritchie Bros. Auctioneers Core Values – We are One Team, Entrepreneurial in spirit and Disciplined in our execution, Integrity at all times, We are committed to Diversity  and last but not least Proud & Passionate.
  • Manage the distribution and responsibilities of the EMEA queries ensuring a timely and accurate response
  • Hiring and releases temporary sale day staff, manages sale day office PT & visiting staff and assign all sale day responsibilities.
  • Actively promote and offer our value added services with our customers and develop your team in being more sales driven
  • Manage and be responsible for all site related processes and issues such as; (pre-) auction) administration, financial administration, Order administration and suppliers (performance).
  • Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
Here’s what you bring:
  • At least 3 years of supervisory/management experience and ideally 5 years of relevant work experience in a sales driven business environment
  • Solid knowledge of the administrative processes and requirements in Dubai, preferably also of the Free zone
  • Degree in the field of Business Administration, Commerce or a related field.
  • Strong verbal, listening and written communication skills in English are required.
  • Self-motivated, you have the ability to work independently, and you’re not afraid to ask questions.
  • The flexibility to work extended overtime and weekends, particularly around auction dates.
  • Strong, proven problem solving skills; you make sound decisions quickly and confidently.
  • Strong customer service skills, a positive attitude and a passion for working with people.
  • Promote a culture where the health and safety of our employees and customers is top priority for all.
  • A natural people manager that has a passion for developing and growing her/his team and leads by example. 

This job will require you to:

  • Work occasional overtime and weekends.
  • Maintain a valid clean driver’s license.



Please submit your CV in English.


To get an idea of what our auctions are like, you can check out some auction videos on YouTube right here: http://bit.ly/KKL9Fz

Want to learn more about the company? Visit our Career site, LinkedIn or connect with us today through Facebook or Twitter.


Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding;IronPlanet,  an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification;MarketPlacee, an online marketplace offering multiple price and timing options;Mascus,a leading European online equipment listing service; and Ritchie Bros. Private Treaty offering privately negotiated sales. The company also offers sector-specific solutions including  GovPlanet, TruckPlanet, Kruse Energy Auctioneers and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services.  For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted. No agency calls please.


Ritchie Bros

Junction, UT, United States

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