Job Description:

Company Overview

Tell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think “TD” if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.com

Department Overview

“Welcome to TD, how can I help?”

Helping is at the heart of all we do within TD’s contact center, and we’re proud of the value we deliver 24 hours a day, 7 days a week, for more than 25 million Customers.

Every day is an opportunity to learn and grow, and help our Customers feel confident that we’ll be there for them anytime they need to call us… buying their morning coffee, shopping online, paying their bills, or planning for that next trip.

Job Description

What You’ll Do

The Small Business Advice Team creates unexpectedly personal connections while resolving financial inquiries and providing relevant advice by offering the right products and services. They review each account to provide Owners with solutions to help grow their Businesses and elevate their financial confidence.

Requirements

You are the voice of TD and your role is to:

Think Like a Customerby asking questions and actively listening so you can effectively offer product solutions to our Customers on every call, delivering legendary experiences and trusted advice.

Act Like an Ownerby contributing to an engaged culture that is committed to delivering business results and contributing to our communities.

Execute with Speed and Impactby coming into work at your scheduled time, identifying and meeting your Customers’ needs, and protecting the Bank from risk.

Innovate with Purposeby listening, asking questions, and finding ways to simplify the way we work; solving problems effectively the first time.

DevelopYourself and Colleagues by embracing diversity and respecting your team; sharing what works and supporting one another to meet more Customers’ needs and achieve personal career goals with TD.

Who You Are

You are passionate about understanding each Customers’ needs so that you can provide the right advice and solutions to deliver a legendary Customer experience every time.

You love a good challenge! In this role you will demonstrate resiliency and have a passion for offering our customers our products on every call.

You can effectively multi-task, sourcing relevant information quickly to support decision making and effective problem solving. You are able to take complex information and communicate it in a clear and easy to understand manner.

You are dependable, and you take pride in developing your knowledge and expertise to consistently deliver strong performance.

You are flexible and thrive in an environment of change. You consistently demonstrate a positive attitude, resiliency, and willingness to do things differently.

You enjoy working with a diverse team and appreciate the value of perspectives other than your own.

What We Offer

As part of our Contact Center team, you will:

Feel prepared and confident for success after completing our training program and receiving dedicated coaching support.
Grow in a continuous learning environment, with customized development paths to help you achieve your goals and build an exciting career at TD.
Thrive in an environment where diversity and inclusion are part of our core values; where you can bring your whole self to work and celebrate diversity at work and in our communities.

Enjoy a competitive salary, pay for performance incentives, reward & recognition programs, and a benefits package that helps our colleagues achieve financial, mental, and physical well-being.

Additional Information


Start Date: Jan 25th, 2021

2 weeks of full time mandatory training Mon-Fri from 4:00 pm to 12:00 am (midnight). Continuing to work 4:00 pm to 12:00 am midnight Mon-Fri for up to 90 days. Then transition to part time schedule, will be scheduled any time between 7:00 am and 12:00 am (midnight) Monday -Sunday. Schedule provided 3 weeks in advance.

Asian Language hires as well. Must be fluent in both speaking and reading. Language testing will be conducted.

Hours

22.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

TD Bank

Markham, ON, Canada


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