Job Description:

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

The Opportunity

Manulife Change Management Services is seeking a self-motivated Process Design Analyst, who is obsessed with delivering value, is forward-thinking, and excited to see the successful implementation of the products they deliver. Theyrequire to have strong knowledge of tools and methodologies surrounding Business Analysis.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit 

  • You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes 

  • You thrive in teams, and enjoy getting things done together

  • You take ownership and build solutions, focusing on what matters 

  • You do what is right, work with integrity and speak up

  • You share your humanity, helping us build a diverse and inclusive work environment for everyone 

We are looking for someone with: 

  • Bachelor’s degree in Computer Science / Information Technology, Financial / Investments, Legal Management degree holder or other relevant post-secondary education preferred.

  • At least 2 years of Business Analysis or consultant experience with Information Technology, Financial Services or Middle and Back office operations enabling integrated solutions to optimize processes, technology, data etc.

  • Proficient in Microsoft Office Applications (including Visio, Project)

  • Previous experience in the financial services, wealth management or insurance industry

  • Quick to adapt with proven experience learning new products, technologies and tools

  • Thorough knowledge of analysis with regards to information gathering, requirements writing, UAT testing etc.

  • Knowledge and understanding of process design, workflow analysis, and project documentation.

  • Ability to identify and pursue continuous improvements

  • Basic understanding of project management methodology.

  • Excellent verbal and written communication, presentation, documentation and facilitation skills, ability to document processes/concepts in an organized, understandable and clear format.

  • Strong organizational skills (the ability to prioritize and coordinate multiple tasks and activities with varying deadlines).

  • Experience in building quality gates every end of project phase.

  • Excellent comprehension, analytical and decision-making skills, Self-motivated and directed, with keen attention to detail.

  • Experience working in a team-oriented, collaborative environment.

  • Willing to work on night shift

Nice to Haves: 

  • LOMA level 1 certification is a plus

  • Basic SQL knowledge is an advantage 

  • Experience working with Canadian Bank or Insurance is an advantage

On the job you will: 

  • Manage small-to-medium scale feasibility studies, impact analysis, and/or projects and implementation assignments that involve defining user requirements, streamlining or re-engineering workflows, evaluating existing processes, and researching and recommending new systems/workflow processes in order to optimize efficiencies.

  • Clearly document and communicate new processes by working directly with Trainers, Management, and subject matter experts in various internal Manulife departments.

  • Production of high quality business requirements; including but not limited to creation of documentation in various formats including BRD, Data Mapping, User Cases and User Stories

  • Identification, assessment and escalation of risks and impacts to business

  • Work with Bank or Insurance teams to evaluate existing processes, research and recommend streamlining or re-engineering opportunities that would optimize their efficiencies both within the team and with other business units.

  • Basic creation UAT Test Plan and Test Case documentation if needed

  • Facilitate the planning, design, implementation and rollout ofBank or Insurance business process initiatives.

  • Conduct UAT execution and identify/retest defects to ensure successful completion if needed

  • Create the necessary handover documentation and transition the project changes to the business

  • Support implementation/warranty

  • Acting as an advisor to senior managers and executive teams, Facilitate group workshops and meetings

  • Ability to identify tasks and deliverables to contribute to project plan and provide estimates of your required effort

  • Understanding the rationale for the analysis approach. And, contributing to agreements about how to proceed

  • Able to generate and propose business case including identifying cost and business savings for the stakeholders

  • Understanding business needs to support project transition and help establish change

 Our commitment to you

  • Our mission; to be a part of making Decisions Easier and Lives Better

  • A leadership team dedicated to your growth and success 

  • A bold ambition and set of goals to be a leader in driving transformation in our industry 

  • Our best. Every day. 

Learn more about opportunities with us at    

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.

About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2019, we had more than 35,000 employees, over 98,000 agents, and thousands of distribution partners, serving almost 30 million customers. As of March 31, 2020, we had $1.2 trillion (US$0.8 trillion) in assets under management and administration, and in the previous 12 months we made $30.4 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 155 years. We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.


Manulife is an equal opportunity employer. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention and advancement and we administer all of our practices and programs based on qualification and performance and without discrimination on any protected ground. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request any accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.


Toronto, ON, Canada

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