CrowdRiff is an AI-powered visual content marketing platform that enables marketers to discover and deliver top-performing visuals acro . . .
Great visuals tell stories that touch hearts, open minds, and even influence what we buy, eat, and do. That’s why CrowdRiff exists: to connect brands and consumers alike with the captivating imagery that makes a real impact. As a market leader in travel and tourism technology, we help get people excited to scuba dive in Tahiti, explore Napa’s wine country, and bungee jump in Queenstown. CrowdRiff’s visual marketing platform helps marketers source, organize and publish visuals at scale.
Our team is a quirky and diverse crew that has one thing in common: our love for great visuals. Every day, we work across desks, departments and even oceans to reach our goals, and delight our customers. If you’re passionate about helping everyone see what matters, you’re just our type.
Your Role: Product Education Manager
We’re looking for a thoughtful and creative professional who loves education, design, and technology. Your mission will be to equip everyone that uses CrowdRiff with the knowledge they need to be successful. You’ll be tasked with designing and building a scalable education program that allows customers and internal team members to master all of CrowdRiff’s products.
This is a full-cycle role: you’ll be responsible for developing strategy, creating content, gathering feedback and improving our product education infrastructure on an ongoing basis.
Reporting to the Director of Product Marketing, you will join the CrowdRiff Marketing team and work to create value for our customers at every stage of the funnel - from demand generation, to adoption, to retention, to customer satisfaction. You can also expect to work closely cross functionally, especially with our Product, Support, Customer Success, Onboarding, and Sales teams.
What You’ll Do..
Build great content that enables our Onboarding, Customer Success and Support teams to educate our customers
Build and manage the customer-facing and internal knowledge bases
Build and manage a training/certification program for our Customer Success teams to acquire the product knowledge needed to be successful in their roles
Collaborate with our Product teams to prepare and execute the content plan for new product releases
Be the go-to person for content requests from our customer-facing teams
Be an awesome teammate and help make the people around you better!
Ideally, You'll Have..
2-5 years of experience producing multimedia content (text, image and video)
Experience in writing, editing and presenting ideas for a variety of audiences
Expertise at communicating highly technical concepts in a non-technical way
Comfort leading group training sessions
Comfort working both independently and collaboratively as a team
Experience with education, ideally for adult learners
Comfort working with tools like Zendesk, Google Suite, image editing software (e.g. Illustrator, Canva, Inkscape), video editing software (e.g. Premiere, iMovie, Filmora)
An opportunity to contribute to the changing nature of travel and tourism
Interesting, challenging work and a friendly, inclusive culture
A generous vacation policy and unique travel-focused benefits. If you like, you’ll even be able to visit our client destinations around the globe
Health Benefits (medical, dental, vision)
Flexible work hours
Weekly internal learning activities & quarterly hack events
116 Spadina Ave, Suite 600, Toronto, ON, M5V 2K6, Canada.