Lighthouse Labs will take you from coding hobbyist to professional developer. You’ll come to understand programming logic, . . .
We pride ourselves on our hands-on, proactive education approach and want to ensure all students accepted into the program are set up for a successful future career as a professional developer. This is a unique opportunity for someone who loves education, interacting with people and is comfortable multi-tasking between people and operational tasks. Since March, all our programs are online and we are looking for someone who is excited about how we continually improve on our online student experience.
You’ll be supporting our education delivery team by working closely with our students, from the day they apply to the day they graduate. You love talking to people from a wide variety of backgrounds and have a ‘no job is too big or too small’ attitude. You’re adaptable and ok with being approached at any moment to address time sensitive student issues. You are also extremely organized and comfortable processing a large number of admin type tasks in a fast paced environment. Most importantly, you are super interested in tech and education and are excited by what we are doing!
You will be directly involved in supporting our students, from the initial admissions process, to education management and operations, always working towards ensuring student success. You’ll also get to take on additional projects to help improve the student experience
So what will you do?
Prepare, onboard and welcome students as they prepare for Day 1
Provide support to our bootcamp students through daily and weekly check-ins, both online and in person
Track student progress and ensure key educational milestones are completed
Send, track and summarize teacher and student feedback
Provide weekly and monthly metrics and reporting
organize online weekly events to support our student experience
Organize and audit documentation for incoming students
Other projects as assigned
Experience & Skills
1-2 years experience in an office or educational environment, customer service, coaching, or support role (Tech/Startup Industry experience a major asset)
Great experience for someone (but not limited to) with an interest in Education, Marketing, Community building or and Startups
Empathetic with strong emotional intelligence
A genuine interest in people with a passion to help them succeed
Experience organizing online events and building online communities/groups
Excellent communication skills
Experience with a variety of tech tools - Gmail, Google Docs, Slack, Discord
Meticulously organized with an obsessive attention to detail
Ability to work independently
Strong time management skills
Strong ability to prioritize tasks and communicate questions around priorities
Comfortable switching between tasks and dealing with shifting priorities
A team player with a great can-do attitude
Ontario, ON, Canada.