Summary

Team leader, supervisor and Senior Operations Coordinator looking for a place to make a difference. I enjoy working on processes, improving them and driving team forward.

Experience

Senior Operations Coordinator November 2018 - Present

Tech2 Sydney, NSW

•Daily reporting, productivity graphs and charts to encourage competition and provide further motivation to the team members

• Created project metrics and target rates for the CEO and Business Excellence Team.

• Established open and professional relationships with team members which

helped resolve issues and conflicts quickly.

• Assisted Manager with new hire processing and existing training programs.

• Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.

• Provided constructive criticism regarding quality assurance on collections team phone calls.

• Assessed workloads to meet seasonal fluctuation needs.

• Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service.

• Led team of 16 members across 5 major metro cities and states in Australia while providing exceptional customer service.

• Positioned as go-to person for team members, management and client, troubleshooting complex administrative and training issues promptly.

Projects Coordination - led teams on the following projects:

o NBN Co. Make Safe and Fix First - repair and maintenance of National Broadband Network (Fiber-Optic, telecommunications polls, pits, etc.)

o VicTrack 5G – building 5G coverage on a railroad network in the Australia’s state Victoria.

o The Ericsson 5G Radio Dot - Installing 5G Wireless network in large entertainment venues


Film Producer/ Director October 2014 - Present

SKH Pictures Entertainment Sydney, NSW, Australia

Delegated assignments based on site plans, project needs and knowledge of

individual team members.

• Managed daily operations while overseeing several departments to foster

increased productivity.

• Developed and maintained positive relationships with employees.

• Determined ideal film locations, attained permits and planned shots. Assessed

final products to check quality and consistency with creative vision.

• Directed work of lighting and sound crews to coordinate efficient production

operations.

• "Hidden Threat" Major project - feature film in development since 2015 -

budgeting, lead supervisor of international operations


Customer Service Rep/ Kitchen Attendant/Cook October 2014 - December 2017

Hospitality Sydney, NSW, Australia

Education

Associate's Degree - Business 

MnM Institute December 2017 - November 2018


Associate's Degree - Tourism Management 

Sydney Business and Travel Academy October 2014 - September 2017

License & Certifications

Driver's License  August 2013 - Present

Magistrat Mesta Usti nad Labem

I am a self-motivated and progress-driven Team leader, Film Producer and Actor with an extensive background in leadership. Currently moving to Vancouver, BC and looking for new opportunities to contribute and to challenge myself. I am interested in a team leader or a Supervisor role as I bring out the best in the team members and shine in leading them forward.

With a long-standing record of initiative and innovation, I have developed and executed strategies that I believe will bring value to any company.

I have always enjoyed honing my performance management and staff education and training abilities. I am an astute problem-solver capable of prioritizing and managing complex projects with proficiency.

In my previous role, I exercised leadership, critical thinking, and management to contribute to team efforts and organizational improvements. I am open-minded and focused on new developments in my field. I have proven to be practical and motivational, with proficiency in interpersonal and collaborative work. I enjoy brainstorming and coordinating efforts to achieve a common goal.

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Contacts

Network with People

ZK
Zubin Khalfay (Waterloo, ON)

Health and Safety Intern

Lucy Electric

Root Cause Analysis, Lean Six Sigma, Problem Solving, Project Management, Communication