Experience

Independent Consultant June 2020 - Present

Thirty-One Gifts Brussels, ON, Canada

Market business through multiple channels including social media, and personal networks.

Confer with customers by telephone, email or text message to provide information about products or services, take and enter orders, or obtain details of complaints.

Facilitate customer needs in regards to questions, complaints, and product returns.

Recommend improvements in products from firsthand customer feedback to Head Office.


Customer Service Representative June 2018 - October 2019

Uplevel Stratford, ON, Canada

Manage large amounts of inbound and outbound calls

Generate solution-based outcomes.

Identified and assessed customer needs to achieve satisfaction.

Built sustainable relationships and trust with customer through open and interactive communication.

Provide accurate, valid and complete information by using the right methods and tools.

Meet personal and customer service team targets and call handling quotas.

Keep records of customer interactions and process customer accounts.

Follow communication procedures, guidelines and policies.


Independent Consultant September 2014 - April 2018

Epicure Brussels, ON, Canada

Market business through multiple channels including social media, and personal networks.

Confer with customers by telephone, or in person to provide information about products or services, take and enter orders, or obtain details of complaints.

Facilitate customer needs in regards to questions, complaints, and product returns.

Recommend improvements in products from firsthand customer feedback to Head Office.


Independent Consultant September 2014 - April 2018

Epicure Brussels, ON, Canada

Market business through multiple channels including social media, and personal networks.

Confer with customers by telephone, or in person to provide information about products or services, take and enter orders, or obtain details of complaints.

Facilitate customer needs in regards to questions, complaints, and product returns.

Recommend improvements in products from firsthand customer feedback to Head Office.

Education

Postgraduate Diploma/Certificate

Centennial College (Scarborough, Canada)

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Maria Reis (Mississauga, ON)
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