Summary

Aiming to use my dynamic communication and organization skills to achieve your HR initiatives whilst continuing to develop as a well-rounded HR Recruiter. Human Resources is my happy place and with 3 years of experience assisting and fulfilling organization staffing needs and requirements I am eager to do once again what I love. Bringing with me hands on experience from a variety of industries, a well rounded and grounded individual that will fit seamlessly into your organization.

Education

Bachelor's Degree - Business Administration

Sheridan College September 1989 - May 1991


Associates/Vocational Certificate

Sheridan College (Oakville, Canada)

Maria reis 402-2365 Confederation Pkwy., 905-301-846 marialuzireis@gmail.com · www.linkedin.com/in/mariareis1 Adaptable, organized, and authentic. Customer centric specialist with over 20 years, experience in hospitality and clerical positions that provide me with interpersonal experience. I am client focused and reliable with a sense of integrity. Skills Customer Service Clerical Organization Adaptability Hospitality Event Coordination Experience August 2019 – September 2020 warranty administration assistant, liftow ltd. Increased customer satisfaction and resolve of warranty requests by keeping in daily contact with Head office on submitted claims awaiting approvals on work orders. Managed warranty program, including denied and pending work orders. Assisted Warranty Administrator and the Rental department in overseeing various reports. march 2019 – july 2019 Warehouse administration (temp), DHL global forwarding Prepared shipping documents for DHL customer Siemens Canada Data entry, filing and general warehouse administration functions august 2015 – may 2018 claims administrator, electrolux canada Effectively cut claim payouts saving over $100,000 yearly by tracking Time Management discrepancies in claims and offering alternate credit options Liaison with dealers, refurbish centers, sales representatives, sales support department, A/R department and accounting department Decision making according to policies and procedures for field scraps, Communication damage allowances and return authorizations. Built long-term, loyal vendor relations by providing top-notch service and detailed order, account, and service information. march 2013 – february 2015 event registration coordinator, anD logistix Effectively improved onsite registration process by ensuring all documents / accommodation information was accurate and available day of events Point of contact for preconference registration for events and conferences, Post event reporting and follow up january 2009 – may 2012 operations supervisor, courtyard by marriott Courtyard by Marriott Effectively assisted in employee with growth to leadership Coaching, mentoring and development of staff Assisted with payroll and accounting Monitoring the Guest Service satisfaction program. Implementing changes where needed based on the feedback received from the guests may 2008 – December 2008 human resources coordinator, symcor inc Maintained communications programs ensuring timely, up-to-date information Managed weekly audits and verification of payroll Facilitated and improved upon employee recognition program Provided support to leadership team january 2004 – may 2008 human resources associate/recruiter, sykes corporation Managed full cycle recruitment of staff for 6 satellite offices in Ontario/ New Brunswick Participated in orientation of new staff, running first day orientation Coordinated, and prepared materials and attended job fairs, exhibit opportunities and onsite open houses for all satellite offices. Managed employee files and documentation and storage of files Education 2010 human resources certification, sheridan college 2008 business administration diploma, canada business college 2000 business adminstration/marketing, sheridan college 2

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retail worker

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manamrit gill (Scarborough, ON)
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Customer Service Experience

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Carmen Ghintuiala (Milton, ON)