• Acquired 25 new businesses with turnover in excess of $2m by providing one-on-one service through offering detailed superior client engagement and care within 1st quarter.

• Achieved 102% set bottom line targets capitalizing business opportunities and attract new business.

• Proactively identified and built strong client relationships whilst uncovering opportunities and provided high value-adding services.

• Met digital loan target by championing digital enablement.

• Used customer insight garnered during onsite visit to implement best industry practice to solve problems for the prospect/client; negotiated with clients and manage interactions in a professional manner.

• Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.

• Achieved 168% revenue target over the last 4 quarters 2019/2020 through offering value-add tailored solutions, growing and deepening relationships (Achieved $4.2m Vs $2.5m).

• Consistently met performance metrics for customer service proactively contacting clients, gathering insights to understand customers and change circumstances.

• Generated referrals and leveraged effective sales strategies to convince clients to accept proposals, resulting in increased business volumes of over $30.22m.

• Ensured Zero (0) delinquent loan by identifying and managing risk while exercising due diligence in loan data quality and integrity.

• Consistently drove and hit weekly sales target by over 100% by generated new clients and successfully managed existing client through careful knowledge of client’s need and developing tailor made solutions to meet their needs.

• Identified "bottlenecks" and implemented new and improved processes and policies which resulted in 100% client retention.

• Applied continuous-improvement approaches to delivering superior client experience.

• Developed needs-based sales strategy for clients and prospects resulting in revenue growth, deepen client relationships and achievement of client loyalty.