Summary

Hotel businesses experienced person, highly trained in customer service bringing enthusiasm, efficiency and exceptional work ethic, constantly focused on excellent customer experience. The goal is to maximize sales and revenue through customer satisfaction and employee engagement. Responsible and reliable, with strong ability to spot and resolve problems efficiently.

Experience

Assistant Maitre' D February 2013 - Present

Celebrity Cruises Miami, FL, United States

Managing Restaurants in multicultural environment, organizing and operating with more than 50 employees. Oversee all aspects of daily restaurant operations and ensure that high level of service quality and hospitality is provided to the guests. Controlling budgets, forecasted revenues and product costs. Monitor and test staff service skills. Retrain and reinforce all standards on food quality and service details daily all in compliance with restaurant SOP’s. Planning and conducting meetings to ensure that staff is consistently trained and well-motivated.


Chef de Rang February 2013 - December 2017

Celebrity Cruises Miami, FL, United States

Overall responsibility for restaurant operations. Fully in charge on restaurant stations, with provided impeccable service with table side meal preparations. Daily monitored dining room to ensure optimal guest experiences. Follow up on guests with additional services that enhance dining experience. Specialty restaurant promotion and all other events to increase revenue. Coaching new staff on customer service expectations. 


Head waiter March 2011 - January 2012

Hotel Tami Residence Nis, Nišavski okrug, Serbia

Staff schedule create accordingly, to make sure that all waiters and staff is on line ahead of time. Planned mise en place through distribution of tasks and to ensure completion of tasks is done properly and in time allocated

Education

Associate's Degree - Organizational Leadership 

Cornell University March 2018 - June 2020

Leadership, Team Development, Coaching, Culture & Time


High School - Food Service Management 

High school of Catering Services October 2010 - August 2011

Bar and Bar Management


High School - Food Service Management 

High school of Catering Services September 1995 - June 1999

Restaurant Service

Hotel businesses experienced person, highly trained in customer service bringing enthusiasm, efficiency and exceptional work ethic, constantly focused on excellent customer experience. The goal is to maximize sales and revenue through customer satisfaction and employee engagement. Responsible and reliable, with strong ability to spot and resolve problems efficiently.

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Contacts

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Paul Andrew cadelina (Niagara Falls, ON)